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Support Ticket and Warranty Claim

Support Ticket and Warranty Claim

IMPORTANT | Please Read Before Submitting

All required fields (marked with a * red asterisk) must be completed in order to submit the support ticket.
Once the ticket is successfully created, you will see a confirmation screen and receive a confirmation email. If you do not receive either of these confirmations, the ticket has not been submitted.

Ticket ID

What product(s)are you having trouble with?

Product *

Select the Type of Product

Range Model

Select your Gas Range Model

Range Top Model

Select your Range Top Model

Dual Fuel Range Model

Select your Dual Fuel Range Model

Gas Type of the Unit

Select what type of unit is it, check the serial and ask if it was converted

GAS ADVICE

If you suspect a gas leak, do NOT use or manipulate the appliance. Immediately contact your gas provider or a certified gas professional for assistance. If it is safe and accessible, close the gas supply valve while waiting for help.

Please note: All Gas Appliances must be installed by a Certified Technician to ensure Safe and proper operation. If a Technician is dispatched for a reported Gas issue and the source is determined to be External to the Appliance, a Service charge will apply.

Everyone’s safety is our priority.

Hood Model

Select your Hood Model

Dishwasher Model

Select your Dishwasher Model

Refrigerator

Select your Refrigerator Model

Outdoor Kitchen

Select your Outdoor Kitchen Appliance Model

Microwave

Select your Microwave Model

Wall Oven

Select your Wall Oven Model

Wine Cooler Model

Select your Wine Cooler Model

Serial Number

The Serial Number of the Product is required to identify the components of your product. The assigned technician will also need this information to verify the warranty status. If you cannot locate the serial number, please check the box below and upload a proof of purchase.

Check this box if you can’t find the Serial Number and would like to upload a proof of purchase instead.

I can´t find my Serial Number

Proof of Purchase

Dealer

Select / Add Another Product

Sale or Shipping Date *

Important to check if its under warranty

Order Number

Place QBE from QuickBooks, or PO# provided by the customer

Warranty

Choose the appropriate warranty for this product. Verify the product type, place of purchase, and customer's location.

Case Update

Select Option for Case Update

General Update

	Date	Notes
1

Add Row

Follow-ups

	Date	Notes
1

Add Row

Product Issues

	Date	Notes	Action Taken Please type any further action needed	Gas Range Problem	Dual Fuel Range Problem	Range Top Problem	Range Hood Problem	Dishwasher Problem	Microwave Problem	Outdoor Kitchen Problem	Refrigerator Problem	Wall Oven Problem	Wine Cooler Problem	Accessories or Parts Problem
1

+ Problem

Requests

	Date	Select Option	Notes	Action Taken
1

Add Row

Shipping & Logistics

	Date	Select Option	Notes	Action Taken
1

Add Row

Online Tech Support

Date

Video Call Notes

Place notes from video call

Parts Needed?

Place the parts that need to be shipped here:

Add Notes

Scheduling Department

Date

Job Description

Notes

Scheduled

	Service Date	Technician Information Place the name of the technician and phone number	Service Cost
1

Add Row

Follow Up

	Technician's Report	Technician's Pictures	Customer's Follow Up	Technician Payment Please place the date, amount and payment method used.
1		Add to gallery Close Update

Add Row

Add New Service

Add Update

Name *

Enter your full name here

E-mail *

This field is required for contact (not for marketing purpose).

Phone *

Leave us your phone number so a specialist can get in contact with you

I agree to receive SMS messages from Kucht *

You agree to receive SMS messages from Kucht LLC related to this inqury or about the product you bought. You may reply STOP to opt-out at any time. Reply to HELP to 866-685-8248 for assistance. Messages and data rates may apply. Message frequency will vary.

Where is the product installed?

Please select the most accurate option

Organization / Company Name

Address *

Type the address where the product is located.

City *

State *

Zip Code *

Problem Description

Picture

You can upload a photograph as a reference for your problem description.

Support Picture

Address for the map

Type the address where the product is located.